Privacy Policy

 

1. Scope

This Privacy Policy applies to personal information collected by TravRex through our website, email, phone, forms, social media, booking process and customer support interactions.

2. Information we collect

We may collect names, contact details, dates of birth, passport details, nationality, travel preferences, dietary/accessibility needs, emergency contacts, payment information, booking history, IP address, device data, marketing preferences and communications with us.

3. Sensitive information

We may collect sensitive information such as health, mobility, dietary or religious information only where reasonably necessary for your travel arrangements and with your consent or where otherwise permitted by law.

4. Other travelers

If you provide information about other travelers, you confirm you have authority to do so and have made them aware of this Privacy Policy.

5. Use of information

We use personal information to respond to enquiries, prepare quotes, make bookings, manage payments, provide customer support, comply with law, improve services, prevent fraud and send marketing where permitted.

6. Disclosure

We may disclose information to airlines, hotels, tour operators, destination management companies, transfer providers, insurers, payment processors, IT providers, professional advisers, regulators and overseas travel suppliers where required for your booking.

7. Overseas disclosure

Because travel services are international, your information may be disclosed to overseas suppliers in countries relevant to your itinerary, including Sri Lanka, Indonesia, Maldives, Thailand, Vietnam and transit countries.

8. Security

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. No online transmission or storage system can be guaranteed completely secure.

9. Access and correction

You may request access to or correction of your personal information by contacting TravRex. We may need to verify your identity before responding.

10. Marketing

You may unsubscribe from marketing at any time using the unsubscribe link or by contacting us.

11. Complaints

Privacy complaints should be sent to [insert privacy email]. We aim to acknowledge complaints within 5 business days and respond within 30 days where practicable.

12. Contact

Privacy Officer:

Email:

Address: